ASD's expert technical support team provides a variety of spectrometer instrument services for our customers.
ASD recommends that the instrument be serviced once a year. This will ensure the proper functioning of the instrument. Annual maintenance is covered under the ASD warranty or the extended warranty.
Learn more about ASD's warranty options.
Make sure your ASD spectrometer is performing at its best. Schedule an instrument performance check with ASD’s highly experienced technical support team. For a small fee, ASD spectrometer experts will conduct a full performance check on your instrument
- Fiber optic cable check
- IR scanner motor and scanner linkage exam
- New wavelength calibration
- Gratings check in all three regions
- Software upgrade to the latest version
You can also add a radiometric calibration to your performance check for an additional fee.
Returning the Instrument for Service
To return the instrument to ASD for maintenance or repair, contact ASD technical support for a Return Merchandise Authorization (RMA). The RMA includes scheduling details, contact information, shipping instructions, and a brief description of the maintenance or repair requirements.
Visit ASD Tech Support to submit an RMA or performance check request.